Frequently Asked Questions for Customers
About the Services
What types of cargo can you transport?
We transport all types of cargo including general goods, construction materials, bulk cargo, refrigerated loads, oversized (exceptional) shipments, heavy loads, and more.
Do you offer transportation services inside and outside the Kingdom?
Yes, we provide transportation services within Saudi Arabia and to neighboring countries such as the GCC, Jordan, and Egypt.
What types of trucks do you provide?
We offer flatbeds, curtain-side trailers, lowbeds, refrigerated trucks, and others depending on the cargo type.
Can I schedule a shipment for a future date?
Yes, you can schedule a pickup and delivery date in advance via our app or website.
Can cargo be picked up from multiple locations?
Yes, with prior coordination. Additional charges may apply based on distance.
Can the cargo be delivered to multiple destinations?
Yes, as long as the details are specified during booking. Charges will apply based on the number of drop-off points and distance.
Can you help me choose the right type of truck?
Absolutely. Our support team can assist you in selecting the appropriate truck based on the type and weight of your cargo.
Do you offer tailored solutions for specific industries such as construction or manufacturing?
Yes, we provide customized transport solutions for various sectors and offer periodic contract options.
Can I sign a monthly or annual transport contract?
Yes, we offer flexible packages for businesses and project owners.
Are your services available on weekends and public holidays?
Yes, our services are available 7 days a week, including holidays as per the schedule.
Do you offer 24/7 customer support?
Yes, our support team is available around the clock.
Frequently Asked Questions for Carriers (Contracted Drivers)
Registration & General Information
How can I register as a driver or carrier?
Through our website or mobile app by filling out the registration form and uploading the required documents.
What are the registration requirements?
A valid driver’s license, a valid vehicle registration, insurance, and vehicle photos.
Are there any registration fees or commissions?
There are no registration fees. A small service commission is deducted from each completed order.
How is my information verified?
Your data is manually reviewed within 24–48 hours before account activation.
can I operate only within my city?
Yes, you can choose your service area (within city, intercity, or both).
Do I need to operate more than one truck?
No, you can work with one or multiple vehicles based on your preference.
Can I share my account with another driver?
No, each driver must have a separate account to ensure operational security.
Can I deactivate my account at any time?
Yes, you may request account deactivation once all active orders are completed.
How do I receive transport requests?
Through the app — you’ll get notifications of available requests and can accept them instantly, or get contacted directly by the operations team.
Can I reject a shipment request?
Yes, you are free to accept or decline any request.
Is there a rating system for drivers?
Yes, drivers are rated after each order. Higher ratings increase your chances of receiving more jobs.
Can I choose which types of loads I want to carry?
Yes, you can specify your preferred cargo types in your profile.
How is my information verified?
Your data is manually reviewed within 24–48 hours before account activation.
Do I need to stay connected to the internet?
Yes, to keep your status updated and stay in contact with clients and support.
When is an order considered complete?
After the cargo is delivered and the client confirms receipt or you upload proof of delivery via the app.
Do you provide driver training?
Yes, we offer digital training materials to help improve performance and safety.
Can I file a complaint against a customer?
Yes, you can submit a report through the app and it will be promptly reviewed.
Do you offer cross-border transport to other countries?
Yes, we offer international transportation to GCC countries, Jordan, and Egypt.
When are payments processed?
As per the terms agreed upon in your contract.
Can I view my daily earnings?
Yes, your earnings are listed by date and trip within the app.